FAQ

 

Q. What are the Shipping Costs?

A. That is based on your location, as well as the product you are purchasing. Below are the shipping costs for your region:

 

For T-Shirts:

 

Asia: $6.95

 

Marshall Midway: 6.95

 

Guam: $6.95

 

North-Central America: $9.71

 

Europe: $9.71

 

Middle East: $9.71

 

Africa: $13.27

 

South America: $13.2

For Books:

 

Asia: $12.92

 

Marshall Midway: $12.92

 

Guam: $12.92

 

North-Central America: $18.35

 

Europe: $18.35

 

Middle East: $18.35

 

Africa: $25.39

 

South America: $25.39

 

 

Q. Can you offer a specific day for when delivery will be made?

A. Unfortunately not. The majority of deliveries are handled by domestic postal services, and we cannot offer a definitive time or date for when deliveries will be made. However, you can Track your order and see its status.

 

Q. Are items dispatched together, or in separate packages?

A. If you have purchased more than 3 items, we will dispatch them in a box—packed safely with bubbles and peanuts.

 

Q. Can you provide tracking numbers for packages?

A. Indeed we can. Once you receive a payment receipt via email, the Tracking Number for your ordered product will be available

 

Q. Can I cancel and return my order?

A. No, all sales are final once you make your payment.

 

Q. Which payment options are available to me?

A. We accept the following payment methods: American Express, Master Card, Visa, Discover, and PayPal. However, if you are having some difficulties in purchasing your products via the PayPal gateway, you can simply pay with cash upon delivery of your product, or use 2Checkout.

 

Q. Can I place my order across the telephone?

A. We can only process orders placed through our website. If you do not have a valid credit card, you can choose the cash upon delivery method.

 

Q. If I have missed the current issue of “Passage to 5~D”, can I order it even though it’s not on sale anymore?

A. Yes, if you could not purchase or have simply missed the current issue of our Periodical, it is possible to order it via our contact form. We will then send you a payment invoice—in which you will pay a total of $7.95. However, those who request for past issues of our periodical have to pay an extra fee of $2.81

 

Q. Will one of your Magazines or Books be available at my local book store?

A. Our Magazines and Books will be available at your local books store—inaugurating by the fall of 2018.

 

Q. If I subscribe to the Newsletter, what do I get?

A. If you subscribe to our weekly newsletter, you will get the following: News, Coupons, Products on Sale, New Products, and more.

 

Q. Can you offer a specific day for when delivery will be made?
A. Sadly not. The majority of deliveries are handled by domestic postal services, and we cannot offer a definitive time or date for when deliveries will be made.

Q. Are items dispatched together, or in separate packages?
A. We find it more efficient to dispatch items separately. As we receive items from a number of different suppliers, who will invariably deliver items at different times of the day, and sometime, on different days entirely, we dispatch items as soon as they arrive, as opposed to delaying an order whilst we wait for an order to arrive in it’s entirety.

Q. Can you provide tracking numbers for packages?
A. The majority of orders will not be trackable once they have been dispatched to customers. However, high value books will be dispatched through DHL, UPS or Interlink, and these can be tracked.

Can I cancel and return my order?

 A. All sales are final. Once you have purchased your item, it will be delivered to the specified Shipping Location—which you submitted when making the order.

Q. The price of my pre-ordered book has dropped, can I receive a refund for the difference?
A. Sadly, we are unable to offer retrospective refunds once an order has been placed and the sale price agreed between ourselves and the customer. However, pre-orders can be cancelled as long as they have not yet been dispatched to customers.

Q. Which payment options are available to me?
A. We accept payments made with the following credit cards: VISA, MasterCard, AMEX, VISA Debit, VISA Delta, Maestro, Electron, SOLO. We are also delighted to be able to accept PayPal. We cannot accept orders paid for by cheque, postal order or proforma invoices.

Q. Can I place my order across the telephone?
We can only process orders placed through our website. This policy ensures that we can accept your orders quickly and that your details are kept secure throughout the ordering process.

Australian Customers
Please note, orders placed over AUD $1000 may be subject to GST (Goods and Service Tax) and customs clearance fees, if the order is consolidated into one shipment.

For more information, please visit the Australian Government Website below:

http://www.australia.gov.au/information-and-services/business-and-industry/trade-import-and-export

GST is calculated as follows:

(AUD $ Value of Goods + International Freight +Insurance + Duty) @ 10%

Security Fee is approximately $10

Also, effective from the 1st July 2009, the Formal Declaration Fee (formally known as the formal entry fee) imposed by the Australian Customs Service will be added to the bill – $55.20.

A typical order of $1000 may end up costing an additional $250 once cleared through customs.

Telephone Number
A valid daytime contact telephone number is required if we upgrade the delivery of your items to a courier service. This is typically for orders of a high value. The upgrade is free of charge, and the telephone number will not be used for any other purpose other than to be given to the delivery driver.

No gift tokens
Sadly we cannot yet offer gift vouchers or certificates. We hope to be able to offer these in the future, and will make these available to customers as soon as possible.

Cover design images
I’m afraid that the images on our website are intended as a guide only. As a depository we do not keep our stock on site, they are sourced from various suppliers. The images are supplied by the publishers who can have various cover designs for one ISBN so we will not know what design we will receive until it is delivered.